IT Consultancy & Software Development for Growing Businesses

Overview

Modern responsive business websites for companies, consultants, service providers and small organisations, including landing pages, service sections, contact forms and SEO-friendly structure.

What We Can Help With

• Building professional company websites from scratch
• Redesigning outdated websites for modern browsers and mobile devices
• Creating structured landing pages for marketing campaigns
• Integrating clear contact forms and basic SEO setup

Typical Process

We begin with a discovery call to understand your brand and structure. We then map out the wireframe, design the user interface, build the pages, ensure mobile responsiveness, and finally launch and test the live site.

Suitable For

Startups, consultants, agencies, property businesses, and local service companies looking for a credible online presence.

Expected Deliverables

A fully functioning, responsive, and secure website, tested on all major devices, with access provided to the client for future content edits.

Important Note

Prices are indicative only. Final quotation depends on project scope, technical complexity, integrations, required features, delivery timeline and support requirements. Maximum price for typical SME website is £4,000.

Overview

Practical web-based software tools and internal systems designed to support business workflows, data handling, client management and operational efficiency.

What We Can Help With

• Developing custom internal dashboards for data viewing
• Building web apps to replace complex spreadsheet processes
• Creating client portals for document sharing and updates
• Scripting custom logic for specific operational workflows

Typical Process

Extensive requirement gathering, followed by database planning and backend logic design. We develop iteratively, sharing progress for feedback, before entering a rigorous testing and acceptance phase.

Suitable For

Medium-sized businesses or specialized service providers who have outgrown off-the-shelf software and need a tailored tool.

Expected Deliverables

A secure web application hosted on cloud infrastructure, complete with user authentication, custom logic, and necessary documentation.

Important Note

Prices are indicative only. Final quotation depends on project scope, technical complexity, integrations, required features, delivery timeline and support requirements. Maximum project cost cap for SMEs is £4,000.

Overview

Technical consulting for businesses that need support with digital systems, software planning, platform selection, workflow improvement and technology decisions.

What We Can Help With

• Auditing current IT systems and identifying bottlenecks
• Advising on the best SaaS platforms for your industry
• Structuring project requirements for third-party developers
• Creating a digital transformation roadmap for small teams

Typical Process

A series of deep-dive remote meetings where we analyze your current setup. We then research solutions and present a structured plan or architectural documentation for your business to follow.

Suitable For

Business owners who know they need better technology but aren't sure which platforms to choose or how to implement them without disrupting current work.

Expected Deliverables

A comprehensive consulting report, technology recommendations, project timeline blueprints, or software architecture diagrams.

Important Note

Prices are indicative only. Final quotation depends on project scope, technical complexity, integrations, required features, delivery timeline and support requirements.

Overview

Automation setup for repetitive business tasks, including lead handling, email workflows, data movement, notifications, reporting flows and internal process improvements.

What We Can Help With

• Connecting web forms directly to your database or CRM
• Setting up automated email follow-ups for new inquiries
• Automating invoice generation from closed sales
• Syncing data between disparate SaaS applications

Typical Process

We map out the manual tasks costing you time, identify the APIs or tools (like Zapier/Make) needed to bridge them, build the automated logic, and test thoroughly with dummy data before going live.

Suitable For

Agencies, service businesses, and retail companies dealing with high volumes of repetitive admin tasks and manual data entry.

Expected Deliverables

Fully functional automated workflows, documentation on how they operate, and handover training for your staff.

Important Note

Prices are indicative only. Final quotation depends on project scope, technical complexity, integrations, required features, delivery timeline and support requirements.

Overview

CRM setup and workflow implementation to help businesses manage leads, clients, tasks, pipelines, follow-ups and internal operations more efficiently.

What We Can Help With

• Configuring cloud CRMs tailored to your sales process
• Migrating existing client data from spreadsheets securely
• Setting up sales pipelines and task management boards
• Creating internal workflow protocols for staff to follow

Typical Process

We assess your customer journey, select/configure the appropriate CRM framework, map custom fields, import data, and structure user permissions before providing operational guidance.

Suitable For

B2B services, finance-related businesses, and consultants who need a centralized system to track deals, communicate with clients, and avoid missed opportunities.

Expected Deliverables

A customized CRM instance populated with your data, configured sales pipelines, and a structured internal workflow guide.

Important Note

Prices are indicative only. Final quotation depends on project scope, technical complexity, integrations, required features, delivery timeline and support requirements.

Overview

Technical support for business websites, systems, workflows, software tools and digital operations, including troubleshooting and practical improvement recommendations.

What We Can Help With

• Resolving bugs or downtime on existing business websites
• Optimising slow web applications for better performance
• Fixing broken integrations and automation workflows
• Providing ongoing remote assistance for team technical issues

Typical Process

We require temporary access to your failing systems to diagnose the root cause. We then apply necessary patches, optimize the configuration, and monitor the stability.

Suitable For

Any SME currently experiencing technical bottlenecks, slow systems, or recurring errors in their digital operations.

Expected Deliverables

Resolved technical issues, performance improvement reports, and documentation on how to prevent recurrence.

Important Note

Prices are indicative only. Final quotation depends on project scope, technical complexity, integrations, required features, delivery timeline and support requirements.

Overview

Support with cloud-based tools, business accounts, shared workspaces, file organisation, collaboration systems and remote working setup for small and medium-sized teams.

What We Can Help With

• Deploying Microsoft 365 or Google Workspace for your domain
• Structuring secure cloud file storage with appropriate permissions
• Setting up team communication tools (Slack/Teams)
• Standardising remote work IT policies for your staff

Typical Process

We analyze your team size and operational needs, configure the administrative backend of the chosen cloud tools, set up user profiles securely, and migrate necessary legacy files.

Suitable For

Growing teams, businesses shifting to remote work, or established companies needing to modernize their disorganized file storage and communication.

Expected Deliverables

A unified, secure cloud workspace environment, ready for employee login, alongside administrative handover documentation.

Important Note

Prices are indicative only. Final quotation depends on project scope, technical complexity, integrations, required features, delivery timeline and support requirements.

1. Engagement and Scope

We provide bespoke software engineering, website development, automation setup, and technology consulting services. The specific details of the engagement, including project specifications, deliverables, and commercial terms, shall be defined in a separate quotation, proposal or Statement of Work (SOW) agreed upon by both parties prior to commencement.

2. Client Cooperation

To facilitate the timely completion of the project, the Client agrees to:

• Provide clear, unambiguous instructions and functional business requirements.
• Grant access to necessary servers, repositories, systems, and third-party platforms required for delivery.
• Designate a primary point of contact for timely decision-making and feedback.

3. Intellectual Property (IP)

Upon full and final payment of all outstanding invoices, ownership of the final developed deliverables (e.g., custom code, website files, CRM setup) will transfer to the Client. We retain all rights, title, and interest in any pre-existing intellectual property, proprietary tools, scripts, or open-source libraries used during the project that are not specifically custom-built for the Client.

4. Payment Terms

Payments are to be made via bank transfer against professional invoices. Specific payment schedules, including upfront deposits and subsequent milestone payments, will be clearly outlined in the agreed proposal. We reserve the right to suspend services and withhold deliverables if invoices remain unpaid beyond the agreed payment terms.

5. Cancellation Policy

Clients have the right to request the cancellation of an ongoing project, service agreement, or retainer. For your convenience, cancellation requests can be initiated securely over the phone by calling our support team at +44 7454 743057. Following the phone request, we will require a brief written confirmation via email to formalize the termination. Upon cancellation, the Client will be invoiced strictly for the work completed and resources allocated up to the date of cancellation.

6. Limitation of Liability

To the maximum extent permitted by applicable law, SOFTNOVA CONSULTING LIMITED shall not be liable for any indirect, incidental, punitive, or consequential damages, including loss of profits, data loss, or business interruptions arising from the use of our services or developed software. Our total liability under any contract shall not exceed the total fees paid by the Client for the specific service in question.

1. Data Collection and Usage

We process personal data strictly necessary for our business operations as an IT consultancy:

• Client Data: Names, business email addresses, and phone numbers of client representatives. We use this data for project management, service communication, quotation delivery, and invoicing.
• Technical Data: Server logs, IP addresses, and diagnostic data. This is occasionally required for debugging, software maintenance, and ensuring network security during our support processes.
• Project Data: Information, files, and materials provided by you necessary for the execution of the agreed IT services or automation setup.

2. Lawful Basis for Processing

We rely on the following lawful bases for processing your data:

• Contract: Processing is necessary for the performance of a contract with you (e.g., delivering software, building websites, or providing IT support).
• Legal Obligation: Processing is necessary to comply with the law (e.g., maintaining proper tax and accounting records for HMRC).
• Legitimate Interests: Processing for essential business development, maintaining network security, and improving our digital service offerings.

3. Data Sharing, Security, and Retention

We do not sell or rent your personal data to any third parties. We may share information with trusted third-party service providers (e.g., secure cloud hosting, project management platforms, and email delivery systems) strictly for the purpose of fulfilling our professional services to you.

We employ industry-standard security measures to protect against unauthorized access or data breaches. Your data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as legally required.

4. Your Data Protection Rights

Under the UK GDPR, you are granted specific rights regarding your personal data. You have the right to access, rectify, or erase your personal information held by us. You may also object to or request the restriction of certain processing activities.

To exercise any of these rights, or if you have any questions regarding this Privacy Policy, please contact our data protection representative at softnovaconsultinglimited@inbox.eu or call us at +44 7454 743057.